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Complaints, Compliments and Feedback

As an NDIS Registered Provider we would love to hear your thoughts, concerns or problems so we can improve or continue providing a great service! Please note you can remain anonymous if you would like and not complete the Name field.

In the unfortunate event of any complaint, A formal investigation will commence once we receive the completed form. If you require assistance in the completion of this form, please contact us with provided details.

Click here to submit your complaints or Feedback.

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Opening Hours

Every day: 09:00 AM – 05:00 PM
Sat – Sun: Closed

NDIS Registered Provider

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Privacy Collection Notice

This Privacy Collection Notice describes how OptimumCare Plus (ABN 30 953 649 955) (weus or our) collects and handles your personal information when you make an enquiry with us. We collect personal information from you so that we can respond to your enquiry and for related purposes set out in our Privacy Policy, available on our website (or on request). 

We may disclose this personal information to third parties, including our personnel, related entities, any third parties engaged by us and acting on our behalf and as otherwise set out in our Privacy Policy.

We store personal information in Australia. Where we disclose your personal information to third parties, those third parties may store, transfer or access personal information outside of Australia.

If you do not provide your personal information to us, it may affect our ability to do business with you.

Please see our Privacy Policy for more information about how we collect, store, use and disclose your personal information, including details about overseas disclosure, access, correction, how you can make a privacy-related complaint and our complaint-handling process. 

If you have questions about our privacy practices, please contact us by email at: info@optcareplus.com.au. By providing your personal information to us, you agree to the collection, use, storage, and disclosure of that information as described in this privacy collection notice.

We maintain a comprehensive set of policies and procedures that guide our work and ensure compliance with industry standards and regulatory requirements.

Click to request for Specific Policies and Procedures.

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